applicants
Job Openings @ SeaChange (01.18.10)
at buchuko@yahoo.com in Philippines
Our company is expanding big this year, upto 150 positions to be filled. Half is targeted for the first quarter.
Interested to apply for the following positions? You may send your resume to buchuko@yahoo.com
Open Positions:
(Engineering)
1. Senior or Principal Software Engineers – AdPulse ( C++, C#, and SQL)
2. Senior Software Engineers – Sustaining/Axiom/ Spot (C++)
3. Senior Software Engineers – Datawarehouse (SQL, C#)
4. Senior Software Engineers – Customer Engineering
5. Senior or Principal Software Engineers – Tuscany/Atria/ Affinity (Java, Ruby on Rails)
6. Software Quality Assurance Engineers (Junior, Senior and Principal Levels)
(PS Engineering)
I. Principal/Senior System Integration Test Engineer
II. Senior Web Developer (with FMS)
III. Senior Software Engineer (Porting)
IV. Senior Software Engineer – Application/ Content
V. Principal Software Engineer – Engineering Technical Lead
VI. Technical Solutions Architect
VII. Principal/Senior Sustaining Engineer
(TS, Finance, IT, Prod Mgt)
1. Pricing Administrator (Business Analyst)
2. Web Report Developer (Business Systems Analyst)
3. Financial Analyst
4. Order Administrator
5. Inventory Accountant
6. Technical Sales Support Specialist
7. Administrative Assistant
8. Product Management Associate
9. Manager – Technical Support
10. Technical Support Engineer
11. Call Queue Monitor
12. Collections Administrator
13. Revenue Accountant
14. System Administrator 1
*See job descriptions below.
SeaChange Company Profile
SeaChange International provides the software and systems that are changing television. Its market leading solutions have enabled cable, telecommunications and television operators to fundamentally change the way consumers watch video. As the market leader in video-on-demand solutions, SeaChange’s software and systems have played an integral part in shaping the future of TV.
With its Emmy-winning solutions, thousands of SeaChange systems are helping broadband, broadcast and satellite television companies to streamline operations, expand services and increase revenues. SeaChange is a global leader with headquarters in Acton, Massachusetts and product development, support and sales offices throughout the world.
SeaChange operations in the Philippines comprise mostly of Software Engineering and Technical support. We provide software development ,support and digital video server systems for Video on Demand, digital media and broadcast systems for television networks, cable operators, telcos in the US and worldwide. This includes companies like Comcast, TimeWarner Cable, Verizon, E! Networks, ABC Cable Networks, BBC, CCTV, MTV, abs-cbn International, GMA Networks Inc. Sony Pictures among others.
Our office is located at the UP Ayala Land TechnoHub, Commonwealth Ave., Quezon City.
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JOB DESCRIPTIONS
(Engineering)
1. Senior or Principal Software Engineers – AdPulse ( C++, C#, and SQL)
RESPONSIBILITIES:
This person will have responsibilities for the specification, design, implementation, and maintenance as a member of the SeaChange AdPulse Video On Demand Advertising product team.
This person will also be expected to work cross functionally within SeaChange and externally with customers and technical partners.
The AdPulse system is a distributed client/server solution that provides full management and real-time insertion of Ads into Video On Demand content.
The candidate hired for this position should have experience using object-oriented technologies. The primary development tasks will be in C ++, C#, and SQL on the Microsoft Windows platform.
EXPERIENCE/EDUCATIO N REQUIRED:
The candidate will have the following qualifications:
• For Principal level: 8+ years experience with full software product life-cycles including specifications, design, coding, testing and debugging.
• For Principal level: At least 3 years leading a team of software engineers.
• For Senior level: 6+ years experience with full software product life-cycles including specifications, design, coding, testing and debugging.
• Thorough knowledge of software development, especially in multi-threaded, asynchronous, client/server database applications.
• Solid skills with C++ and COM on the Microsoft platform
• Solid skills with C# and .NET
• Database skills with SQL, Oracle or MySQL.
• Networking skills including TCP/IP, HTTP, SSL, Multicast
• Strong written and verbal communication skills
• Strong skills working in a collaborative team environment
• BS/MS in CS, EE or related field
Experience with the following would be considered a plus:
• Experience with Agile Scrum a strong plus
• Experience with Interactive Television, MPEG2, and H.264 technologies
• Experience with Java and Linux
• Experience in the Cable Television Industry
2. Senior Software Engineers – Sustaining/Axiom/ Spot (C++)
Responsibilities:
• The position is responsible for Developing and applying advanced methods, theories and research techniques to the design and development of complex systems hardware and software across multiple platforms.
• The Sr. Software Engineer also directs problem solving projects or major phases of projects in the investigation and solution of advanced technical problems.
• He coordinates technical support staff, determines methods of approach, organizes means for problem resolution, reviews project progress, recommends technical corrections and evaluates results.
• The position also reviews literature, patents and current practices, assesses vendor capabilities, and provides technical consultation.
Required Qualifications & Skills:
• At least 5 years of related work experience
• BS or MS degree in Engineering or Computer Science. Ideally, the BS or MS degree program will consist of courses in Object Orientated Programming, Software Engineering, Networking or Distributed Computing, Data Structures, and Operating Systems. Courses in Databases and Multimedia are a plus.
• Experience in working with MS Windows environments and with MS development tools
• Experience in working with functional teams to ensure delivery of quality software
• Skillful with object -oriented programming, particularly C++, C# and new/advanced programming languages and integrated automation systems.
• Knowledge of networking and multi-threaded applications
• Database knowledge (i.e. SQL and N-tier applications) ; Experience in using Crystal Reports version 8 and above.
• Able to design, develop, architect and test complex, object-oriented, N-Tier software solutions from scratch
• Able to solve complex problems in complex systems
• Able to accurately scope deliverables and act independently on tasks.
• Able to accurately create schedules for product delivery (including dependencies, risks, issues, etc.)
• Experience and knowledgeable with Ruby on Rails or Crystal Reports a plus.
3. Senior Software Engineers – Datawarehouse (SQL, C#)
Responsibilities:
• The position is responsible for Developing and applying advanced methods, theories and research techniques to the design and development of complex data warehouse systems and software across multiple platforms.
• The Sr. Software Engineer also directs problem solving projects or major phases of projects in the investigation and solution of advanced technical problems.
• Coordinates technical support staff, determines methods of approach, organizes means for problem resolution, reviews project progress, recommends technical corrections and evaluates results.
• The position also reviews literature, patents and current practices, assesses vendor capabilities, and provides technical consultation.
Required Qualifications & Skills:
• At least 5 years of related work experience for Senior level.
• At least 8 years of related work experience for Principal level.
• BS or MS degree in Engineering or Computer Science. Ideally, the BS or MS degree program will consist of courses in Object Orientated Programming, Software Engineering, Networking or Distributed Computing, Data Structures, and Operating Systems. Courses in Databases are required.
• Strong database design and reporting experience is a must. Data Warehouse/Marts and Mining is preferred.
• Experience working with MS Windows environments and with MS development tools
• Experience working with functional teams to ensure delivery of quality software
• Skillful with object -oriented programming, particularly C# (with knowledge in C++ and/or C language), new/advanced programming languages and integrated automation systems.
• Extensive database knowledge (i.e. SQL and N-tier applications) and Crystal Reports version 8 or higher
• Experience working with Extract, Transfer and Load (ETL) projects a strong plus.
• Knowledge of networking and multi-threaded applications a plus.
• Able to design, develop, architect and test complex, object-oriented, N-Tier software solutions from scratch
• Able to solve complex problems in complex systems
• Able to accurately scope deliverables and act independently on tasks.
• Able to accurately create schedules for product delivery (including dependencies, risks, issues, etc.)
4. Senior Software Engineers – Customer Engineering
Responsibilities:
SeaChange is looking for a strong engineer to fill a role in its Customer Engineering (CE) team. This group works with the Service and Development Engineering organizations to ensure proper resolution of complex
post-deployment issues at SeaChange customer sites. In this process, the CE group also supplements product knowledge and extends the monitoring/diagnost ic
capability of the SeaChange Services team, with the ultimate goal of better serving its loyal customer base.
This key role requires a detail oriented professional who can participate in and manage the release cycle of software patches/updates. The candidate
will also be constantly challenged to increase their knowledge of an expanding product set incorporating a wide range of new technologies by analyzing, troubleshooting, and finding solutions for customer issues/problems.
Extensive communication with internal SeaChange Development and SQA organizations and Technical Support will be required to keep all organizations
informed and knowledgeable of status on all issues. Will also coordinate the set up of lab tests to replicate customer issues and work with other members of
the engineering department to identify and implement needed product corrections. This individual will find great reward participating in and
delivering solutions that will influence many SeaChange organizations and customers.
Experience Required:
The ideal candidate must be
• Self-motivated team player with quick learning ability who will build bridges within and across departments.
• Highly organized and detail oriented with logical problem solving skills.
• Willing to travel and provide on-call availability.
In addition, the candidate must have:
• BS/MS EE, CS or related field
• Minimum of 4 years in a complex software development environment
• Thorough knowledge of wide aspects of software development including: System level experience on Windows operating systems, Database applications – SQL and Code Management Systems – Perforce preferred. Proven track record of effective written and verbal English language communication skills with customers, partners, and internal team members.
Highly Desirable
Candidates are preferred if they have
• Experience setting up experimental networks, including configuration of servers, hardware and software on host operating systems.
• Experience as a Sustaining, Support, Customer Engineer or Professional Services Engineer dealing with complex systems.
• Experience with data networking, LAN and WAN architectures and components.
• Understanding of one or more of the following: RAID/NAS/Storage, Digital Video streaming or Broadband networking.
• Experience on Windows NT/2000/2003. (MCSE a plus)
• Skills such as Cisco & multicast, scripting & batch files, Legato clustering.
• Coding ability in C/C++ technologies
5. Senior or Principal Software Engineers – Tuscany/Atria/ Affinity (Java, Ruby on Rails)
Responsibilities:
• The position is responsible for Developing and applying advanced methods, theories and research techniques to the design and development of complex systems hardware and software across multiple platforms.
• The Sr. Software Engineer also directs problem solving projects or major phases of projects in the investigation and solution of advanced technical problems.
• He coordinates technical support staff, determines methods of approach, organizes means for problem resolution, reviews project progress, recommends technical corrections and evaluates results.
• The position also reviews literature, patents and current practices, assesses vendor capabilities, and provides technical consultation.
Required Qualifications & Skills:
• At least 5 years of related work experience for Seniors.
• At least 8 years of related work experience for Principals.
• BS or MS degree in Engineering or Computer Science. Ideally, the BS or MS degree program will consist of courses in Object Orientated Programming, Software Engineering, Networking or Distributed Computing, Data Structures, and Operating Systems. Courses in Databases and Multimedia are a plus.
• Skillful with object -oriented programming, new/advanced programming languages and integrated automation systems.
• Proficient with Java and J2EE, XML, Object-relational mapping—hibernate, and the entire SDLC
• Knowledge of networking and multi-threaded applications
• Distributed system design and build experience
• Unit testing with Continuous Integration
• Database knowledge (i.e. MySQL, Oracle etc.); Experience in using Crystal Reports version 8 and above.
• Experience and knowledgeable with Ruby on Rails or Crystal Reports a plus.
• Experience in working with MS Windows environments and with MS development tools
• Experience in working with functional teams to ensure delivery of quality software
• Able to design, develop, architect and test complex, object-oriented, N-Tier software solutions from scratch
• Able to solve complex problems in complex systems
• Able to accurately scope deliverables and act independently on tasks.
• Able to accurately create schedules for product delivery (including dependencies, risks, issues, etc.)
Experience with the following would be considered a plus:
• SCRUM/ Other Agile methods
• REST-based services
• XML Schema
Responsibilities: • Designs, prepares documents and executes software quality assurance testing. • Utilizes formal test and software quality assurance (SQA) methodologies and constructs test databases and network setups. • Creates, extends, updates, and maintains functional details in client regression test plans. • Sets up experimental networks, including configuration of servers, hardware and software on host operating systems to run simulations and testing. • Responsible for coordinating SQA project tests when testing are performed across several related projects. • Analyzes and reports significant bugs under the appropriate project/product. • Tracks all bugs and project issues.
Requirements: -Requires relational database experience, automation and programming experience. -Knowledge of software architectures and all supported platforms (i.e., PCs, PC Networks, UNIX). -Testing skills: Good understanding of testing processes. Follows testing methodology. -Experience in testing under Agile development. -Basic knowledge in SQL scripting and Networking. Good communication skills (Verbal and Written). -Knows how to configure Databases and troubleshooting. -Exposure to Unix and Windows OS. -Education: BS degree in Computer Science, Engineering or any related course – For Principal SQA :at least 8 years related work experience and 3 years in a Senior or lead position – For Senior SQA : at least 5 years related experience – For Junior SQA: at least 1 year experience in the same field
(PS Engineering) I. Principal/Senior System Integration Test EngineerResponsibilities: Define complex customer systems and configurations t h at will provide a coverage solution and optimization within hardware and budget constraints. A strong influence in the development stages through the delivery of a quality product promoting adopted system integration and test engineering practices. Support cross functional teams in the organizational activities through product life cycle and the advanced planning of system integration/ test projects. Develop and apply the art of systems integration and test engineering methods, theories and research techniques to the design and development of complex systems hardware and software development activities.
Required Qualifications & Skills:
Key Competencies
Skills in developing tests or tools using test languages including Perl, TCL/Expect, Python, C, C++, Java or competent in the use of test infrastructure tools and products
System Administration experienceSolid computer networking skills: TCP/IP, Routing, CISCO RoutersGood understanding of OS/NOS, Windows Servers/UnixSQL DatabaseWith Telco experience/Hardware -Software Integrator Projects
Other requirements – Minimal general guidance and direction setting from management – Self motivating and self starting – Capable of sustained reporting and working collaboratively with management – Typical Education: BS/MS degree in Computer Science or Engineering – Typical Experience: at least 5 years of related experience in Integration, Systems Engineering, or Quality Engineering
II. Senior Web Developer (with FMS)
We are currently seeking a Senior Web Developer with heavy knowledge of Flash Media Server (FMS), Actionscript 2/3, and someone who has an extensive background in developing multimedia applications and websites.
Responsibilities:
Design and develop Flash Media Server based web sites and applications, using both pre-encoded and live streams.Develop in Adobe Flash CS 4 and ActionScript interactive applications to prototype various user interface elements. These prototypes will then be used to gather customer
feedback and be used as input to the requirements definition process for individual projectsThe application development must take into consideration existing style guidelines during the design process. The Sr. Developer will be guiding other junior members of a team, providing direction and guidance regarding the requirements for
the application. Quality assurance, testing, and debugging of Flash /
Actionscript based applications will be required.
Requirements:
College Degree in Computer Science or related fieldsA minimum of 5 years experienceExperienc e creating flash media server based websites with extensive video/audio. In-depth knowledge of HTML, DHTML, CSS, PHP, and Javascript. XHTML, FMS, Actionscript, Flex, and other video based web application design tools, and SQL experienceExpert knowledge of Flash Media Server highly desirable (install, maintain, troubleshoot, develop)Working knowledge of networking technologies and server hardware.
Additional desirable experience: – Expertise working with embedded video players (Windows Media, flv playback, etc.), their features and functionality and technologies (H.264, MPEG-2, etc) – Expertise with the capabilities of other streaming servers such as WMS, Helix or Real, Quicktime – Experience with CDNs – Experience with DRM – Experience with VOD, IPTV or related technologies – Experience with mobile applications
III. Senior Software Engineer (Porting)
Responsibilities:
The position is responsible for Developing and applying advanced methods, theories and research techniques to the design and development of complex systems hardware and software across multiple platforms. The Sr. Software Engineer also directs problem solving projects or major phases of projects in the investigation and solution of advanced technical problems. He coordinates technical support staff, determines methods of approach, organizes means for problem resolution, reviews project progress, recommends technical corrections and evaluates results. The position also reviews literature, patents and current practices, assesses vendor capabilities, and provides technical consultation.
Required Qualifications & Skills:
At least 5 years of related work experience in software development for real-time (and/or 3+ years) embedded systems required.BS in EE/CS, related technical field or equivalent job experience required; MS in EE/CS preferred.Advanced proficiency with ANSI C/C++ required.Very good understanding of client/server systems.
Knowledge and experience with TR69, DHCP, NTP, SNMP, UDP, TCP/IP, HTTP/HTTPS, RTSP/RTP, IP-QOS, Appletalk, multicast and broadcast networking protocols preferred.In- depth networking, routing and configuration essential.Experienc e with vxWorks, pSOS or other RTOS strongly preferred.Experienc e writing application software and drivers for embedded systems and/or devices.Embedded software design and delivery desirable.Java experience strongly preferred.MPEG 2, MPEG 4 or H264, DVB experience preferred.Structure d and Object Oriented Programming experience.Algorith ms, Software Engineering. Good understanding of Software Engineering processes.Coursewor k in the areas of Operating Systems, Computer Architecture and Organization, Compilers, Graphics, Networking, Relational Databases etc.Passion to learn, understand and grow career.Excellent written and verbal English communication skills.
IV. Senior Software Engineer – Application/ Content
SeaChange’s TV Navigator client is a leading cable/IPTV middleware for digital set top boxes, which provides a JavaScript TV application development environment for broadcasters, network operators and media content providers. Rich applications are delivered using JavaScript, DHTML, CSS and a large library of custom APIs.
You will be designing, developing, and testing applications, as well as collaborating with a group of talented client, application and server developers. Your work will focus on developing applications that run on a variety of Set Top Boxes within the SeaChange Tv Navigator middleware platform. The applications will interact with the servers that support SeaChange’s middleware solution.
As a Content Engineer you will also be responsible for helping to implement customer application specifications.
Responsibilities You will work closely with the San Mateo, California, USA design and development team to create compelling TV and consumer device content. The content may be deployed as part of SeaChange’s reference applications platform developed over a period of months, or may be a critical demonstration in support of the sales and marketing teams. You will work closely with SeaChange’s customers to help them meet their performance and design goals in a timely manner. May involve travel and work in high pressure situations. You will build clean, maintainable, and efficient code in a manner that is TL9000 compliant. Some code will be primarily object oriented, while other code will be procedural. You will learn to decide which design to use.
Job Requirements B.S. or higher in Computer Science or Software Engineering, or equivalent experience.3 years work experience in related subjectFluent in written and spoken EnglishWilling to travel internationally, must hold full passport.
Technical Skills – In depth knowledge of application development using AJAX, HTML 4.0, CSS, JavaScript – B2B and B2C applications experience – Knowledge of Java, C, C++ extremely helpful – Some knowledge of SQL database language useful. – Knowledge of client-server architecture, distributed systems
V. Principal Software Engineer – Engineering Technical Lead
Responsibilities:
The position is responsible for developing and applying advanced methods, theories and research techniques to the design and development of complex storage systems application software utilizing network storage platforms and Internet video technology.
The position will also direct problem solving and major phases of projects in the investigation and solution of advanced technical problems. This position is initially for a technical individual contributor and technical team lead. For the successful candidate, this position can progress into an engineering management position as the team scales.
The position also reviews literature, assesses vendor capabilities, and provides technical consultation as needed.
Requirements:
With at least 6 years of related work experienceBS or MS degree in Engineering or Computer Science.
Ideally, the BS or MS degree program will consist of courses in Object Orientated Programming, Software Engineering, Networking or Distributed Computing, Data Structures, and Operating Systems.
Courses in Databases and Multimedia are a plus.
Experience in working with Linux environments and development tools
Skillful with object-oriented programming, particularly Java and/or C++ (w/ added knowledge and experience in C), new/advanced programming languages and integrated automation systems.
Knowledge of networking and multi-threaded applicationsDatabas e knowledge (i.e. SQL and N-tier applications)
Able to design, develop, architect and test complex, object-oriented, N-Tier software solutions from scratchAble to solve complex problems in complex systems
Experience in leading and working with functional teams to ensure delivery of quality softwareAble to accurately scope deliverable and act independently on tasks.
Able to accurately create schedules for product delivery (including dependencies, risks, issues, etc.)
Prior experience with network storage hardware and advanced file system software, a plus
Prior experience with Internet video technology, such as HTTP and Adobe Flash Media Server, a plus
Willing to work flexible hours to interact with engineering development and qualification teams in the US (i.e. 1-10pm)
VI. Technical Solutions Architect
Responsibilities:
SeaChange is looking for an experienced engineer who will design the overall solutions architecture during the sales/product integration process. The key hire will identify functional requirements and critical interfaces, consult with internal/3 rd party resources to conceive, justify, and implement a solution to a business challenge. The position requires significant knowledge across multiple products, platforms, as well as broad knowledge of existing and emerging technologies, the competitive landscape and has the required proficiency skill levels to analyze the customers business and challenges and design a comprehensive solution that integrates smoothly into the customer’s environment. The successful candidate will also act as the subject matter expert for all API’s when working with internal and external development teams, contribute to and leverage best practices documentation, document overall strategic vision and create architecture or solutions based on identified solution gaps.
Experience Required The ideal candidate must be Self-motivated team player with solid commitment to sales and customer service.Comfortable interacting at all levels within an organization and able to represent the technical aspects of how our product solves specific customer needs/problems. Able to anticipate potential problems with the solution being developed and leads the execution of the technical risk plan for the solution to be implemented. Highly organized, detail oriented and able to quickly learn new complex, technical concepts and applications.
In addition, the candidate must have:
Technology-related BA/BS degree or demonstrated equivalent experience required.
Minimum of five years of professional experience working with complex software systems as a developer, systems analyst, or project manager.
Proven track record of effective written and verbal English language communication skills with customers, partners, and internal team members.
Demonstrate general proficiency in the overall end-to-end broadband/broadcast system and solution.
Highly Desirable
Candidates are preferred if they have
Extensive knowledge and experience with enterprise-level software systems integration and deployment Experience as a Sustaining, Support, Customer Engineer or Professional Services Engineer dealing with complex
systems.
Experience with data networking, LAN and WAN architectures and components.Understa nding of one or more of the following: RAID/NAS/Storage, Digital Video streaming or Broadband networking.Experien ce on Windows NT/2000/2003 (MCSE a plus)Skills such as Cisco & multicast, scripting & batch files, Legato clustering.
VII. Principal/Senior Sustaining Engineer
This key role requires a professional who will:
Champion the resolution of a broad set of challenges across the SeaChange product line, analyzing, troubleshooting and finding solutions for customer issues/problems. Participate in and manage the release cycle of patches/updates to software these products. Some on-call availability required Will coordinate the set up of lab tests to replicate customer issues and work with other members of the engineering department to identify and implement needed product corrections.
EXPERIENCE REQUIRED
Consistent track record of success in similar positions. Experienced in a complex full product life cycle software development organization( s).
Experience in Field engineering/ services support experience with complex systems. Experience as Sustaining, Support, Customer Engineer or Professional Services Engineer.
BS/MS EE, CS or related field.
Mulitlingual, Chinese, Mandarin and English.
Solid expertise of data networking, LAN and WAN architectures and components. Strong self-initiatives and quick learning ability.
Expert at troubleshooting complex systems that involve large, distributed ‘Windows Server’ services (including multi-threaded) , applications, network communications and complex databases configurations.
Team player who will build bridges inter and intra-departmental Thorough knowledge of wide aspects of software development including: System level experience on Windows and Linux operating systems Release/source management – SourceSafe preferred
Proven track record of effective written and verbal communication skills with customers, partners and internal team members
(TS, Finance, IT, Prod Mgt)
I. Business Systems Analyst – Pricing Administrator
Responsibilities
• Provide pricing implementation across multiple business systems (ERP, CRM and external) supporting SeaChange sales team and distributor’ s network.
• Identifies pricing process re-design resolutions. Insures compliance with all quality and financial audit requirements. Provides scope of work details for functional changes to pricing systems.
• Support the execution of the annual price increase across all product lines and contract types.
Supports new product price loading and mass maintenance activity required.
• Executes system testing in support of pricing operations activity.
• Reviews financial data, with Marketing, as related to various request for special pricing and identifies possible risks associated with legal terms, product descriptions and price concessions. Maintains records supporting all business cases.
• Provide working instructions and functional assistance to the sales team members and Product Marketing staff. Research and resolves pricing disputes.
• Ensures compliance with internal procedures and government regulations. Provide business reports as requested.
Requirements:
• Bachelor’s Degree in Computer Science, Business & Information systems, Finance
• 1 to 3 years contract administration experience (or equivalent)
• Strong programming skills: MS VBA (Excel & Access) preferred
• Excellent interpersonal, written and verbal communication skills
• Excellent team and customer service orientation
• Strong decision making and analytical skills
• Ability to make quick, sound decisions while handling multiple tasks
II. Business Systems Analyst – Web Report Developer
Responsibilities
This position will collaborate proactively with functional users and analysts to translate business requirements into reports that will sustain and run the business.
The ideal candidate will reflect a mix of strong technical proficiency, application maintenance ownership, and the ability to work effectively with other business and technology personnel/internal customers.
Will be responsible for providing analysis, design, development and supports for reports within the Finance team and in support of other operational departments.
Will be responsible for providing analysis, design, development and supports for Sharepoint and other SQL systems within the SeaChange Business Systems department.
Will have a secondary database administration responsibilities.
Will be required to lead cross-functional group projects, as assigned by Business System or Financial Management.Creating functional specifications for reports and web based dashboards.
Requirements:
Bachelor’s degree in Computer Science, Engineering, Finance or equivalent
Experience & Skills in:SQL database development, min 3 years
SQL programming – query scripting, min 3 years.
Net programming experience (C# preferred) , 3 years
Experience with Telerik Web UI RadcontrolsStrong GUI design and programming – min 3 years
Experience building web applications for cross browser use
III. Financial Analyst (Budget & Forecast Analyst)
Responsibilities:
• Prepare and manage quarterly forecasting expense models for Manila.
• Management of budgeting and forecasting process to include annual planning, five year planning and quarterly rolling forecasts.
• Design and implementation of internal management reports.
• Prepare internal management reports and financial analysis, including research of variances.
Requirements:
• Bachelors degree in Accounting/Finance.
• 4-5 years of professional experience in public accounting, internal audit, or consulting.
• Strong financial analysis and modeling skills.
• Strong project management skills and proven ability to interact with all levels of the organization.
• Strong communication, facilitation, and presentation skills.
• Understanding of Oracle ERP to include Financials, MFG, CRM and Project Accounting.
• Experience in a hi-tech or software company is preferred.
IV. Order Administrator
Responsibilities:
This person will support the APAC sales team by acting as the liaison between Sales and Manufacturing, Engineering and Product Management on all order related issues.
• Specific duties will include performing complex administrative coordination activities associated with the receipt, booking and processing of sales orders.
• Receives sales orders from customers, sales staff or distributors.
• Reviews orders for correct price, part number, configuration and description, any non-standard terms and conditions.
• Coordinates with customer regarding order status.
• Contacts other company departments to coordinate and resolve customer order problems.
Requirements:
• Bachelors degree in Accounting, Finance or equivalent
• Strong project management skills and proven ability to interact with all levels of the organization.
• Strong communication, facilitation, and presentation skills.
• Understanding of Oracle ERP to include Financials, MFG, CRM.
• Experience in a hi-tech or software company is preferred.
V. Inventory Accountant
Responsibilities:
This position will be entry level and support the Cost Accounting department from the Philippines.
This position will act to ensure compliancy with SeaChange processes with respect to the acquisition and return of equipment from Tech Support, IT, and Engineering, and make sure the proper accounting and classification is recorded on Manila’s statutory books upon receipt.
Other duties involve Quarterly Physical Inventories, Capital Audits, and reporting of Aged Inventory.
Requirements:
• Bachelors degree in Accounting, Finance or equivalent
• Cost Accounting experience
• Strong communication, facilitation, and presentation skills.
• Understanding of Oracle ERP to include Financials, MFG, CRM.
• Experience in a hi-tech or software company is preferred.
VI. Technical Sales Support Specialist I (Config Management Administrator)
Responsibilities
• Inspect Sales Orders for completeness coordinating with Sales Representatives and/or customers for required information.
• Determine all required components, versions of software and information for a sales order, including integration into the customer’s current system.
• Effectively and accurately document technical requirements for sales and internal orders.
• Analyze sales orders and create a logical assembly or configuration drawing to process the orders. This includes bill of materials, ECO notifications, special instructions and occasionally product costing.
• Coordinate with Product Engineering and Manufacturing to ensure complete and accurate orders.
• Provide feedback to the Product marketing and Order Administration group to ensure the effectiveness of the Price List line items and the Quote Generator for use by Sales.
• Interface with Customer Solutions and Network Engineering.
• Review Site Survey to ensure that customer expectations are met and requirements are established.
• Provide field service technicians with scope of work requirements for scheduled system installations. Maintaining an accurate database of system configurations for use by Engineering, manufacturing, and customer service.
• Documents and develop detailed product configuration rules for use of processing the sales orders.
Requirements:
• Bachelor’s Degree in Computer Science, Business & Information systems, Finance
• 3 – 5 years related experience in customer service, engineering or product support manufacturing.
• Position requires highly detail-oriented individual to work as an intermediary between Order Administration, Engineering, manufacturing, customer service, sales and customers.
• Must be proficient in MS Office and Visio.
• Knowledgeable of Engineering documentation control practices and Oracle eBusiness Suite 11i / 9 is desirable.
VII. Administrative Assistant
Responsibilities
• Provide comprehensive and proactive support to the Chief Strategy Officer (Acton MA)
• Schedule and coordinate meetings, appointments and events.
• Assist with travel arrangements and travel related matters.
• Prepare and process expense reports.
• Provide administrative support and project work as required.
Requirements:
• Minimum 5 years experience in an administrative role required.
• Bachelor’s degree.
• Past experience working for a multi-national company a plus.
• Proficient in Microsoft Office programs, including MS Word and Excel.
• PowerPoint experience is a requirement.
• Proven ability to interact/work with cross-functional teams.
• Proficiency utilizing the internet for research.
• Excellent verbal and written communication skills.
• Extremely detail-oriented with an ability to work independently.
• Strong initiative, sense of urgency, work ethic and follow-through skills necessary.
• Excellent organization and interpersonal skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Willing to work night shift.
VIII. Product Management Associate (2 positions open)
Responsibilities:
• Conduct research on SeaChange products’ economical benefits to customers and develop sales guides.
• Conduct research on competitive products and develop competitive analysis.
• Work with engineering to develop product performance metrics and compatibility matrix.
• Develop configuration guidelines based on product performance metrics and compatibility matrix. Assist worldwide sales teams in their configurations and quotes for customers.
• Work with engineering to develop product demos and value added solutions.
Requirements:
• 0-5 years of work experience
• Bachelor’s degree in Math, Physics, Engineering, or any other technical field.
• Self-motivated, able to perform tasks with little supervision
• Strong verbal and written skills in English
• Willingness to have con calls with the worldwide teams outside of regular working hours
• The ideal candidate should have a technical education/backgroun d but is motivated to pursue a career in high tech business.
• Willing to work mid shift or flexible hours.
IX. Manager – Technical Support (Mandarin Speaking)
Responsibilities:
This position will play a key role in ensuring overall customer satisfaction for our Asia-Pacific customers. Position will have a team of Technical Support staff supporting multiple product lines. Other responsibilities include:
• Local Support and Management
• Manage revenue and expense forecasting as well as metrics measurement for the Customer Service Group.
• Based in our Manila, Philippines office, reporting to U.S. Based management.
• Travel to customer sites and U.S. Corporate Office (as needed).
• Continual communication and coordination with the Corporate office,
Sales, Engineering and Manufacturing groups for ongoing support of Worldwide Customers.
Requirements:
• Ten plus years Call Center or Customer Service experience supporting computer-based technical products. Experience should be focused on product deployments and support.
• At least five years experience in a Call Center Operations Management position supporting a technical-based account. Knowledgeable in all facets of a multimillion dollar service organization.
• Knowledgeable in HighTech industry. (Networks, IS, Communications, Television, etc.) .
• Technical degree and/or Business degree preferred.
• Travel flexibility.
• Must speak fluent English.
• Ability to communicate in MANDARIN IS A REQUIREMENT.
• Must have valid Passport
X. Technical Support Engineers
Description:
• Consistently pass the spot case audit check conducted by management and/or leaders
• Must be flexible and be able to work/cover different shifts when needed
• Must assist the department with weekend rotation
• Provide exceptional customer service to internal and external customers
• Work together and respect fellow team members
Requirements:
The focus of this opening is for a CUSTOMER SERVICE PROFESSIONAL with strong computer skills and as such this job requires the ability to multi-task, prioritize calls and display strong time-management skills. You will be required to take ownership of as part of a team to answer live phone queue calls as fast as possible while accurately recording the customers issue, contact information and setting the proper expectations for follow-up. A candidate for this job must also have very clear technical writing skills as service requests must be recorded for each issue and the detail must be accurate and customer readable.
• 3-5 years experience in a customer service, technical support/helpdesk environment.
• EXCELLENT CUSTOMER SERVICE SKILLS A MUST.
• Verbal & written (English) communication skills are key
• MS Windows 2000 or MS Windows 2003 experience. ( MCSE a plus )
• Basic LAN/WAN experience
• BS in Computer Science, Computer Engineering, ECE or equivalent
• Basic SQL server experience a plus.
XI. Call Queue Monitors
• Bachelors Degree with at least 1 year experience in a Customer Service, technical support, or helpdesk environment.
• Excellent verbal and written (English) communication skills with experience in MS Office and MS Windows
• Strong organizational and interpersonal skills
• Flexible to work night shifts, weekends and holidays.
• Ability to communicate in Japanese, Korean, Mandarin languages is preferred but not a requirement
XII. Collections Administrator
Responsibilities: – Primary responsibility for collections on APAC customers – Work with customers to obtain tax receipts for short payments due to withholding tax – Work closely with collectors in Acton to meet the needs of our customers – As needed, prepare “cosmetic” invoices for customers to facilitate payment – Maintain Excel spreadsheet( s) to document calls/emails/ status updates – Attend weekly status update calls – 9:00 AM EST
Requirements:
• Degree in Accounting, Finance or Business
• Excellent interpersonal, written and verbal communication skills
• Strong decision making and analytical skills
• Proficient in MS office applications particularly Excel.
*Willing to work 2nd shift or flexible hours
XIII. Revenue Accountant
Responsibilities:
The Revenue Accountant is expected to understand software revenue recognition in a multi-element environment.
Responsibilities include:
• Prepare month, quarter, and year-end revenue accounting close functions
• Prepare monthly revenue reports for management
• Analyze and understand various service/product offerings and revenue/expense streams to ensure proper revenue recognition
• Assist in quarterly and annual audits and ongoing management/analysis of VSOE and SOX
• Preparation and completion of ad hoc projects and tasks
Requirements:
BS Accounting preferably CPAAnalytical skills ; should have excellent working knowledge of Excel and OracleShould be able to use data driven analyticsExpected to understand software revenue recognition in a multi-element environmentWilling to work 2nd shift or flexible hours
XIV. System Administrator I
Responsibilities:
• At a basic level, administers, directs and integrates the organization’s Local Area Network, (LAN) in a Multiple platform, protocol and operating systems environment.
• Plans, coordinates, implements and supportsthe LAN hardware, software, Internet/Intranet/ Extranet integration and linkage.
• Researches vendor products and recommends purchased, development or enhancement of network hardware, software and telecommunications.
• Establishes performance standards, policies and procedures.
• Coordinate systems training for users. Knowledge of JavaScript, CORBA, PPTP and groupware products.
• Experienced with LAN protocols such as TCP/IP, HTTP, FTP, Ethernet, token ring, ARCNET, HTML, CGI, routers, hubs and servers.
• Troubleshoots LAN systems to maintain operational integrity and coordinates efforts with vendors for upgrades and network maintenance.
• Adheres to LAN, Internet/Intranet/ Extranet policies, practices and procedures.
Requirements:
Typical Education: BS Degree in Computer Science, Computer Engineering or equivalent
Typical Experience: 0-2 years of related experience
- Willing to work night shift
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